How does the furniture buying process work?

Discovery Meeting

Discovery Meeting

Discuss your project’s needs, budget, and timeline. Meeting at your office, our showroom, or via the web. Your decision makers & our team plan your solution.

Idea Preferences

Ideas & preferences

Your account executive will send ideas and examples to help clarify your preferences.

Proposal

Proposal one

Your account executive and designer will create a tailored solution, which may include full space layouts. This process usually takes 2 days to 1 week.

Proposal Review

Proposal review meeting

We’ll schedule a second meeting to review our proposed solution. If needed, one revision will be made within a few days, depending on its extent.

Partnership Decision

Partnership decision

We’ll ask you to decide if you want to partner with us. If yes, we’ll fine-tune your design until it’s perfect. If unsure, we’ll continue working at the designer’s rate of $750 per 10 hour block.

Refine Finalize

Refine & finalize

After finalizing the design, you’ll receive a quote and drawings for sign-off. Ensure accuracy, as all furniture is non-returnable. A 50% deposit is required, with 25% due at delivery, and the balance after installation.

Order Shipping

Ordering, shipping & scheduling

Lead times are typically 4-6 weeks. Some options available in quick 1-2 week lead time with limited finishes. We’ll schedule installation based on the manufacturer’s ETA. The date is set unless delayed. Delivery time is provided the day before.

Installation

Installation

OFW arrives with a work order and invoice. After installation, someone will sign the invoice and review a checklist to ensure everything is correct.

Satisfaction

Satisfaction guaranteed

If things don’t go as planned, OFW will ensure it’s made right.

Payment

Payment & the future

After project completion, your account executive will send your invoice. Payment is due upon completion.

OFW looking forward to partnering with you on your journey to new furniture. At OFW we realize that working through the furniture process can be a little intimidating for those who don’t do it every day. Below is an overview of how you can expect the process to go.

1) ​DISCOVERY MEETING

Schedule an initial meeting to talk about your project. We will discuss what your general needs, timeline and budget are. At that time, we will be able to give you some general guideline pricing based on Contract (commercial grade), mid-market, import or used furniture. Together we can will come up with a solution most appropriate for you. This meeting can take place at your office or our expansive showroom it is your decision. We do request that the decision makers be part of this process. This meeting should be scheduled as early as possible.

2) IDEAS & PREFERENCES

After the initial meeting you are unsure of what you prefer, your account executive will send you some thought starters to get an idea of your preferences.

3) PROPOSAL ONE

Depending on the size of the project, your account executive and a designer will come up with a solution that will work for you. The proposal may consist of a layout of the whole space, or a typical office. This will give you an idea of what it looks like to partner with OFW. Again, depending on the size of the project, this process can take 2 days – approx. 1 week.

4) PROPOSAL REVIEW MEETING

We will schedule a second meeting to go over our proposed solution. We will make one additional revision based on this meeting if needed. The revision should only take a couple days depending on the extent of the revision.

5) PARTNERSHIP DECISION

At this point we will ask you to decide if you intend to partner with us. If you do great! We will continue to fine tune your design, until it is exactly what you want. If you are not sure what you intend to do, that is okay too. We will continue working with you on the design at the designer’s rate of $75/hour. Billed in 10-hour increments.

6) REFINE & FINALIZE

Once the design is decided your account executive will send you a copy of the quote and the updated drawings for sign off. This is very important as all furniture is special order and not returnable. Please make sure everything is just how you want it. We require a 50% deposit to order furniture with 25% due at deliver and the balance due when install is complete. Financing is available with no financials up to $250,000. Terms of 24-72 months available.

7) ORDERING, SHIPPING & SCHEDULING

Lead times vary greatly. A general guideline is 4-6 weeks from order to install. The order will be placed with the manufacturer and eta’s will be provided to OFW. We will then be able to schedule the job with our installation team. An installation date will be provided based on the ETA. This is considered a good date unless materials are delayed by the manufacture. An approximate delivery time can be provided by OFW the day before. Note: if otherinstallations are taking place ahead of yours the time can not be exact as there are many factors that affect the time it takes to install a project.

8) INSTALLATION

OFW will arrive for the install with a work order and invoice. The work will be completed in approximate allotted time. Someone will be asked to sign the invoice and go over an installation checklist with the installer to confirm everything is correct.

9) SATISFACTION GUARANTEED

There are times when things do not go as planned. OFW will make it right, rest assured.

10) PAYMENT & THE FUTURE

Once your project is complete, your account executive will email, fax or mail your invoice. Payment is expected upon completion of the project.

LET’S GET STARTED!

Are you ready to start the process for your furniture? Call us or fill out the form below. It’s never too early!